Reporting & Analytics
Tickets Solved
1,204
+12.5% vs last month
Avg. Resolution Time
2.5h
-5.2% vs last month
Customer Satisfaction
95%
+1.8% vs last month
First Reply Time
15m
-2.1% vs last month
Ticket Volume
Last 7 Days
Customer Satisfaction
Based on 775 responses
Agent Performance
A
Alex Ray
15
Resolved
S
Sam Wilson
11
Resolved